Shipping & Returns

Hassle-Free Returns at Immaculate Computers & Equipment

We want you to be completely satisfied with your purchase. If something isn't quite right, no worries! We offer a simple return policy to ensure a smooth experience.

Shipping:

Once a payment is made, we ask customers to indicate whether they require delivery or pickup. Items that require delivery are usually shipped by next business day, two days most depending on location.

What can be returned?

Most items in original, unused, and undamaged condition within 7 days of purchase.
Printer ribbons can be returned within 2 days with unopened packaging.

How to initiate a return:

Contact our friendly customer service team at 876-665-3905 / 876-482-6544.
Have your order number and details of the return item(s) ready.
We'll guide you through the process, including courier details and return shipping instructions.

Return shipping:

You'll cover the return shipping cost unless the item is defective or due to our error.
Pack the item(s) back into their original packaging securely to prevent damage in transit.

Refunds:

Once we receive and verify the returned item(s), we'll issue a full refund to your original payment method.
Please allow up to 10 days for the refund to appear in your account, depending on your bank's processing time.

Exceptions:

Software purchases are final after activation code issuance or download to PC.
Special promotions or clearance sales may have different return policies, clearly communicated at purchase.

Damaged or Defective Items?

Contact us immediately if you receive a damaged or defective item. We'll promptly resolve the issue through replacement, repair, or refund.

Questions? We're here to help!

Don't hesitate to contact our customer service team at 876-665-3905 /876-482-6544 if you have any questions or require further assistance with your return.

By shopping with Immaculate Computers & Equipment, you agree to our return policy. Your satisfaction is our priority, and we're here to support you every step of the way. This policy is subject to change. For the latest information, visit our website or contact customer service.

Note: This return policy is subject to change without prior notice.